Allergen Accreditation Terms

Allergen Accreditation is the operational name for Food Service Allergen Management Limited. (FSAM) (The Company)

Registered address:

Food Service Allergen Management Limited
63 Kingscroft Road,
Banstead, Surrey
SM7 3NA.

FSAM is a registered company in England and Wales

Company registration number: 8987796.

Vat registration number: 186 4579 57.

For general enquiries please contact us on

In using this website and applying for accreditation you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Allergen Accreditation”, Food Service Allergen Management Limited”, FSAM” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


In accordance with the Data Protection Act 1998, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Exclusions and Limitations
The information on this web site and information, service, advice supplied by the Company is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website, its services and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website and Our services. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

None of your statutory rights as a consumer are affected.

Payment, Charges & Renewals

Personal Cheque with Bankers Card, Company Cheque, Bankers Draft or BACS Transfer are all acceptable methods of payment as well as Our own on-line secure payment portal. Our Terms are payment in full before release of any application forms and Client log in details.

Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future BACS transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

The Company reserves the right to amend its Charges.  Allergen Accreditation is charged on a per outlet basis.  For the avoidance of doubt an outlet can be a: Hotel, restaurant, school, hospital, cafe, bar, club and the like.  For premises with several outlets managed by different trading companies, e.g. a motorway service station with say 5 differing food business each one is treated as an outlet.  For premises with multiple outlets e.g. a university with several service points this is considered an outlet allowing the trading company is the same for all service points.

For companies with multiple outlets at varying addresses each outlet will require its own accreditation scheme.

In the event Clients wish to display a window decal at multiple locations these can be ordered separately at a charge of £6.00 inc postage and packing and VAT.  NB only one window decal (That is dated and detailed with the Clients information) will be provided per accredited outlet.

In the event the Client wishes to order additional certificates because of loss, damage or to display more than one on its premises these will be charged at £12.00 each inc postage and packing and VAT. NB only one certificate (That is dated and detailed with the Clients information) will be provided per accredited outlet.

The accreditation scheme lasts for 3 years. The renewal date will be one month plus 3 years after the date of accreditation is awarded.

It is your responsibility to renew your accreditation in the event of it being rescinded or becoming expired.

In the event your business closes for any reason no refunds are offered.

The Accreditation is per outlet and is not transferable from outlet to outlet.

Cancellation Policy

You will have 14 days in which to cancel your application from the date payment is cleared in FSAM’s bank account and you are in receipt of our products. Notification for instance, in person, via email, by telephone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.

In the event you as the business operator defaults and or fails to adhere to the European Legislation (EU FIC) and any amendments made to this legislation including any new instruction and or adding of other identified allergens in foods and beverages, you will be declassified as being Allergen Accredited.  This will mean your website listing will be removed.

You will have the right to appeal by means of re-application that may include an audit visit at your expense by an approved Allergen Accredited officer.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom and European Union, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom and European Union market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

The Company logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

Clients can only use the "A" symbol and the Allergen Accredited logo when they are accredited.  This can be used in the premises and on electronic and other materials.

Marketing and promotional materials can also include the Allergen Accreditation logo on the following basis:

  1. If accredited then on all materials and at the Clients premises
  2. If you have applied for accreditation but not yet verified you can use the logo with “ We are registered with Allergen Accreditation and are in progress with gaining accreditation”
  3. On your sales and marketing literature for new business opportunities on the basis that you have already signed up part of your business outlets and would intend registering all your outlets accordingly.

In the event of termination either by expiry or rescinding of your accredited status all materials on all mediums must be removed.

You agree that we can list your company details, logo’s, images and information about your accredited outlets (Or during the lead up to you getting accredited) on our written and electronic mediums.  Likewise any content supplied by you for Us to load onto Our site and general literature has been approved by you and no liability rests with Allergen Accreditation in any way, shape or form for any inaccuracies or copyright infringements on your part.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products]you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

In Summary:

  1. We do not share your information
  2. We are not responsible for any claims made against you for failing to adhere to the accreditation criteria and or the Law
  3. Once payment is received you will have access to our products and service.  A 14 day cancellation clause does exist.  No refunds are offered after this time.  Accreditation is on a per outlet basis and lasts for three years.
  4. We are not responsible for the content of any linked websites or other information providers
  5. You must follow our copyright policy
  6. The laws of England and Wales govern these terms and conditions
  7. We reserve the right to amend these terms and conditions

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on this page. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Terms last updated 10th May 2018 1.01

© Food Service Allergen Management 2018 All Rights Reserved

Allergen Accreditation