County South
County Avenue
Lancaster University
Lancashire
LA1 4YD
Client ID Number: AA00000285
It was a pleasure to return to The University of Lancaster to meet with Tracy Lupton (Food Production & Services Manager) and her team. The team have adapted over the last 12 months to support their students during the Covid restrictions. A new App has been introduced which allows customer to order and pay for their food without the need to queue.
As the team were preparing for the forthcoming arrivals weekend it was lovely to see the passion and commitment to ensuring that the students would be welcomed back on Campus with a variety of food offers.
The County South Kitchen and Barker House Farm were both due for a full audit for The Allergen Accreditation Scheme, and both passed with flying colours.
Market Place (County South Kitchen). Tracy has worked at the University for 24 years, she started her career working in one of the coffee shops and progressed through her career and now manages allergen processes, procedures and creates all the recipe SOP information. Tracy is passionate about supporting students and ensuring that their dietary requirements are catered for.
Stuart Head Chef manages the allergen procedures in the kitchen and liaises with Tracy. All SOP books and files are clearly visible in the kitchen.
County South Kitchen also caters for the nursery children. There are currently around 150 nursery children and the numbers of allergens diets have increased. The team have adapted the recipes to increase the choices for children with allergies. There are now more vegetarian choices, and these dishes are also now free from the Top 14 allergens
Students can sign up for catered Residential Packages and a new scheme Freedom Card which allows students to buy a catered package on a termly basis. There are currently 13,500 students at Lancaster University. County South Kitchen also produces hospitality for meetings, conferences and for B&B overnight guests at the University.
Tracy has introduced a monthly internal allergen audit for all outlets. Tracy, a Manager or a Supervisor arrive unannounced to each unit. The paperwork will be checked, and the service will be observed. The audit records are kept online.
Congratulations all the team at Lancaster University!